Delete your TandaPlus account

What happens next: 15 days to change your mind

1. Your account is scheduled for deletion in 15 days. We let you know the date on WhatsApp.
2. During those 15 days you can change your mind: log in to TandaPlus and go back to Delete my account (in the app: Profile → My details; on the web: your Profile). Tap the button there to cancel the deletion. Your account stays as it was.
3. When the 15 days are up, the deletion happens automatically and cannot be undone. If you want to come back later, you can create a new account, even with the same email.

What is deleted

• Your profile data: name, email, WhatsApp number, password and photo.
• The tandas you organize, with everything in them: numbers, rounds, recorded contributions, receipts, fines, partial payments, reminders, invitations and join requests.
• Your contact directory, with its references and documents.
• Your products and their photos.
• Every file you uploaded or that was uploaded to your tandas.
• Your open sessions, the phones registered to receive notifications, your notifications and your preferences.
• The feedback you sent us, the history of WhatsApp messages sent from your account, your verification codes and the data on how you found TandaPlus.

What is kept

• TandaPlus PRO payment records (dates, amounts and transaction IDs), without your name, email or phone number. We keep them because accounting rules require it and because they are the only way to handle a refund or a dispute later. They are kept for the period required by tax law (five years in Mexico).
• The date you accepted the terms and conditions, as a record of that consent.
• The account's country, currency and language, which do not identify you and give context to those payment records.

If you are part of tandas organized by other people

When someone else organizes a tanda you are in, your details in that tanda (your name as a contact, your number, your payments, your receipts, your join request and the tanda's history) were entered and are managed by that person. They are part of their tanda's records, and the tanda may still be running, so deleting your account does not delete them.

If you want to leave that tanda or have your details removed, ask the person who organizes it directly. If you can't reach an agreement, email us and we will help you figure out the next step.

App Store or Google Play subscriptions

If you paid for PRO in the app with an App Store or Google Play subscription, deleting your account does not cancel that charge: the store manages the subscription. Cancel it in the subscription settings of your Apple or Google account.